Head31

FAQ

General

Q: Why Can’t I choose my Stunners?

A: It’s like a gumball machine. It costs a quarter for a gumball, but you never know which color you’re going to get. Stunner of the Month is just like that. Our algorithm selects your Stunners without bias, from our hand picked, Stuntworthy Collection.

Q: Can you cancel your membership at anytime?

A: You can easily cancel your membership anytime, online, 24 hours a day. There are no cancellation fees.

Q: Can I put my Account on hold?

A: Yes. To pause your account and avoid being charged further, sign into your account, click on the link “Suspend”. You can do this anytime, online 24 hours a day. When your account is on hold, you will always have access to your account by signing in. When you are ready to recommence your StunMo, sign into your account, click on the link “Activate”. Your account will post your next shipping/billing date.

Q: Can I change my address?

A: Yes. Sign into your account. Click on the link “edit name and shipping address”. Enter the most current address you want your Stunners to be sent. Have your Stunners sent wherever you go!

Shipping

Q: When Do my Stunners Arrive?

A: You will receive your pair approximately around the 1st or 15th every month. BUT NOT BOTH DATES, depending on when you sign up.

- Sign up between the 10th-25th –> Receive your Stunners around the 1st of every month
- Sign up between the 26th-9th –> Receive your Stunners around the 15th of every month

Q: My Stunners never arrived, WTF?

A: We apologize in the case this occurs. It is left out of our hands after we ship them, accidents do occur. In the case this happens to you, please click on the “contact us” link and fill out a message. When we receive your inquiry, we will ship you a replacement pair of Stunners at no additional charge. Please give it at least two days from the 1st and 15th of every month to contact us about your Stunners going MIA.

Q: Do you offer International Shipping?

A: We now ship Stunners internationally. We will an add a surcharge depending where you want them sent:

- $7.59 = Europe, Asia , Australia
- $7.29 = South America, Middle East, Africa
- $6.99 = Mexico
- $5.49 = Canada

Billing

Q: When does my account get charged?

A:
- If you receive stunners around the 1st -> charged once on the 23rd, 24th or 25th every month
- If you receive stunners around the 15th -> charged once on the 7th, 8th or 9th every month

Q: What payment methods do you accept?

A: We accept major credit cards: Visa, Mastercard, American Express, Discover, and JCB.

Q: Is there Tax?

A: If you are a resident of California, you will incur an additional tax charge. Currently, the sales tax in California is 8.25%. Residents of San Francisco, CA will be charged 9.5% sales tax.

Q: What’s your return policy?

A: If you’re not happy with an item you receive for any reason, you may click on the “contact us” link and leave us a message. When we receive your inquiry, our policy is to send you new pair of Stunners at no additional charge.